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New York City : 12:29 pm - 48.0 ° F      
You are here : Home > FAQ
Most Frequent Asked Questions:
Q. Where can I find the MHP privacy policy?
A. To view the MHP privacy policy, please click here.
Q. Why stay in a hotel when you can have a comfortable furnished apartment for your next business trip, vacation or holiday?
A. Get more space for less money with a furnished rental.
Q. I would like to make a reservation on line, however, I am not well versed in English. Can someone help me through this process?
A. Our website is currently in the process of being translated in numerous languages. In the mean time, you may call the agency and talk to one of our agents. Our staff members speak English, Spanish, French, German, Arabic, Italian, Dutch and Japanese. They will be delighted to assist you in your reservation process.
Q. Our plane lands in the morning. How soon can we move into the apartment?
A. You will not be able to check-in before 3PM; however, you may come to the agency, drop off your luggage, tour the city, come back shortly before 3PM to pick up the keys and finally move into your furnished apartment.
Q. Our plane lands late in the evening. Will someone in the agency check us in?
A. Yes there will always be some one there to check you in; however late check-in fees may apply.
Q. How late can I check out?
A. As in hotels, you will have to leave the apartment by 11:00AM the latest.
Q. Would you please recommend an apartment in a quiet neighborhood!
A. Keep in mind that the city is always in action. Bars and restaurants pop up all over like mushrooms after the rain. Among quieter neighborhoods, we recommend: Midtown East, Upper East, Upper West side and Brooklyn Heights. These residential districts are favorites among those seeking more tranquility, or a family-friendly atmosphere.
Q. I use a wheelchair. Are any of your apartments adapted to my needs?
A. Unfortunately, we don't have any furnished apartments specifically adapted for wheelchair access, however several apartments in our listing are on the ground floor, have wide doorways or spacious elevators.
Q. We are students on vacation looking to be right in the center of action ...
A. The Theater District, Chelsea, Greenwich Village, the Meat Packing District and The East Village are all great areas. The Village is a hip neighborhood full of energy, from chic piano bars to laid-back jazz joints. The Theater District draws a mixed crowd of tourists to its many shows, bars, clubs and restaurants. The Meat Packing District is very hip, full of pretty people, who flock to its many designer establishments.
Q. Will my apartment have INTERNET access?
A. Many of our apartments are equipped with internet access. Please check the amenities listed with each apartment description so as to ensure that you choose an accommodation that features this service.
Q. When will I know that my reservation is confirmed?
A. As soon as you have paid the agency fees, Your reservation will be definitely accepted. MHP will send you a confirmation in writing (via email). Please verify that the details of your rental are correct.
Q. When do I pay the balance?
A. The balance of the rental cost must be paid upon arrival in our office located on 281 Fifth Ave, 3rd floor.
If the full balance is not provided, the reservation will be canceled and the agency fee lost.
Q. What means of payment do you accept?
A. We accept Visa, Master card, and American express. You have the option of paying through Paypal. Paypal is the safest and easiest way to pay online. This service allows you to pay in any way you prefer without sharing financial information. You may also send a wire transfer.